e.g. iPhone 8 or Samsung Galaxy S9+ etc.
e.g. iOS 13.1 or Android 10.0 etc.
You can check which version you have installed at the bottom of the Settings menu which can be found on the top left of the "Profile" tab. The app version is always in this format: X.X.X / vXX (e.g. 1.4.2 / v26).
Please describe your query in the box above. Our support team will get back to you as soon as possible.
For help with this please find more information here for Apple https://support.apple.com/en-gb/HT207935 or here for Android https://www.apptamin.com/blog/screen-recorder-for-android/